Catering Guidelines

ORDERING

Deadline for placing orders is one week prior to your delivery.  In some cases, one week is
not possible; we will do our best to help you with your last minute planning.

Guest Count- Upon placing your order an approximate count of guests is needed.  This
number may be reduced up to one week before event, thereafter may only be increased.

Delivery time – We generally offer a half hour delivery window for your order.

Set-up- Upon our arrival, we ask that you have the food area ready to be setup and all
damageable surfaces protected.  Please check your order before we leave to make sure all
is well. At this time we will need an estimated time for our return to cleanup and pickup our
equipment-if applicable.

Cleanup- Included in our buffet service is that we will deconstruct your buffet, wipe down the
buffet surface, and clear and stack your dishes (either in your sink, or ready them for pickup
by the rental company).

Charges- We charge 18% of your pretax total for delivery, setup, cleanup and gratuity.  
Gratuity for all delivery drivers, and staff involved in your event is included in your price, you
are of course free to give an additional tip if you wish, but are not at all obligated to do so.

Cancellations- Notice of cancellation must be given one week prior to the event.
Cancellations made three days up to one week notice will be charged 20% cancellation fee.
Cancellations made with notice two days prior to the event will be charged 50% cancellation
fee. 24 hour or less cancellation will be charged the full amount and the food will be
donated.  

Payment- In order to book your event your complete payment will be due, any increases in
guest count or in additional items ordered will be billed separately and require your
signature before the additional order is filled.